Shipping Policy

Last updated: August 22, 2026

Good design should arrive on time. Here's exactly how, when, and where we ship your U Brands order, so there are no surprises between checkout and your front door.

1. Free Shipping on Every Order

Standard shipping is free on all U.S. orders. No minimum, no promo code, nothing to calculate. The price you see at checkout is the price you pay.

2. Where We Ship

We ship to all 50 U.S. states, plus:

• Washington, D.C.
• Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
• APO, FPO, and DPO military addresses
• P.O. Boxes (note: some oversized items, including large boards and easels, require a street address)

We do not currently ship outside the United States. If you're shopping internationally, many U Brands products are available through retailers in your region.

3. Order Processing

Orders are picked, packed, and shipped from our fulfillment center in Hastings, Minnesota.

• Processing time: 1 to 3 business days
• Business days: Monday through Friday, excluding U.S. federal holidays
• Orders placed after 12:00 PM CT typically begin processing the next business day
• Orders placed on weekends or holidays begin processing the next business day

During peak periods such as back-to-school, Black Friday, and the December holidays, processing may take an additional 1 to 2 business days. We'll note any extended timelines on our site when they apply.

4. Delivery Times

Once your order ships, standard ground delivery typically takes 2 to 7 business days depending on your distance from Minnesota. Alaska, Hawaii, U.S. territories, and military addresses generally take longer, often 7 to 14 business days.

All delivery windows are estimates provided by the carrier, not guarantees. Weather, carrier delays, and peak-season volume can affect transit time.

5. Carriers

We ship via FedEx, UPS, and OnTrac. The carrier is selected automatically based on your address, package size, and the fastest available route. We're not able to accommodate carrier requests.

6. Tracking Your Order

You'll receive two emails from us:

• Order confirmation immediately after checkout
• Shipping confirmation with tracking as soon as your package leaves our warehouse

Tracking can take up to 24 hours to show movement after you receive the email. If you don't see a shipping confirmation within 5 business days, check your spam folder, then email us at support@u-brands.com.

7. Split Shipments

Larger orders sometimes ship in more than one box, and occasionally on different days. You'll get separate tracking for each shipment, and you'll never be charged extra for a split shipment.

8. Changing or Canceling an Order

We start processing orders quickly, so the window to make changes is short. Email support@u-brands.com as soon as possible with your order number and we'll do our best. Once an order has been packed or shipped, we can no longer modify the address, items, or quantities.

9. Incorrect Addresses

Please double-check your shipping address at checkout, including apartment and suite numbers. We're not able to reroute a package once it's in the carrier's hands.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll refund the cost of the items once they're back in our warehouse. We're not able to refund shipping costs on undeliverable packages, and we can't replace an order delivered to an address entered incorrectly at checkout.

10. Damaged, Lost, or Missing Packages

If something isn't right, tell us within 21 days of delivery and we'll make it right.

• Damaged in transit: Email support@u-brands.com with your order number and photos of the damaged item and the outer shipping box. Please keep the original packaging until your claim is resolved.
• Missing items: Check whether your order shipped in multiple boxes, then contact us with your order number and the items you didn't receive.
• Marked delivered but not received: Check with neighbors, building management, and around your property, and allow 48 hours, as carriers occasionally scan early. If it still hasn't arrived, contact us and we'll open a claim with the carrier.

Damage caused by the carrier in transit is handled as a claim against the carrier and is not covered under our product warranty. We'll manage that claim on your behalf.

11. Refused Deliveries

Packages refused at delivery and returned to us are refunded for the cost of the items only, once received and inspected at our warehouse.

12. Returns and Warranty

Shipping is only half the story. For returns and refunds, see our Return & Refund Policy. For our 3-year, 5-year, and lifetime board warranties, see our Warranty.

13. Questions?

Our team is based in Laguna Hills, California, and we're happy to help.

• Email: support@u-brands.com
• Phone: 1-833-795-8442
• Mail: U Brands LLC, 23046 Avenida De La Carlota, Suite 700, Laguna Hills, CA 92653