Return & Refund Policy

Last updated: August 22, 2026

If something isn't right, we want to fix it. Here are the plain terms for returning an order placed on ubrands.com.

1. The Short Version

• 30 days to return most items from the date you receive them
• Items must be unused and in original packaging
• You cover return shipping on a change of mind. No restocking fee, ever.
• If we sent the wrong item, or it arrived damaged or defective, we cover everything
• Refunds go back to your original payment method

2. What Can Be Returned

Most U Brands products can be returned within 30 days of delivery, provided they are:

• Unused and unassembled
• In the original carton with the UPC or barcode intact and visible
• Complete, including all components, hardware, and accessories

What Can't Be Returned

• Gift cards
• Items marked final sale or clearance at the time of purchase
• Items that have been used, written on, assembled, or mounted
• Items returned without a Return Authorization (see below)

3. How to Start a Return

Every return needs a Return Authorization first. Packages sent to our facility without one will be refused.

1. Email support@u-brands.com or call 1-833-795-8442 within 30 days of delivery.
2. Include your order number, which items you're returning and how many, the reason, and a daytime phone number in case a carrier pickup is needed.
3. We'll email you a Return Authorization number and the return address.
4. Write the Return Authorization number on the outside of the box and ship it back.

We recommend a trackable shipping method. We can't issue a refund for a return we never receive.

4. Who Pays Return Shipping

There is no restocking fee on any return.

5. Damaged or Defective on Arrival

Report it within 21 days of delivery and we'll replace or refund it at no cost to you, including shipping both ways.

Email support@u-brands.com with your order number and photos of both the item and the outer shipping box. Please keep the original packaging until the claim is resolved. Carrier damage is handled as a claim against the carrier, and we'll manage that claim for you.

6. Refunds

• We inspect returns within 3 business days of arrival at our warehouse.
• Approved refunds are issued to your original payment method within 3 business days of inspection.
• Your bank or card issuer may take another 5 to 10 business days to post it.
• We refund the price you paid for the item plus applicable sales tax. Original outbound shipping, when it was charged, is not refunded.
• If a return arrives used, incomplete, or damaged by handling, we may reduce or decline the refund. We'll email you before we do, and you can have the item shipped back at your cost.

7. Exchanges

The fastest route is to return the original for a refund and place a new order, so you're not waiting on inspection before the replacement ships. If you'd rather do a direct exchange, email us and we'll set it up.

8. Canceling an Order

We start processing quickly. Email support@u-brands.com with your order number as soon as possible and we'll cancel it if it hasn't been packed. Once it ships, treat it as a return.

9. Bought U Brands Somewhere Else?

This policy covers orders placed on ubrands.com only. If you bought your U Brands product at Target, Walmart, Amazon, or another retailer, please return it through that retailer under their policy. We can still help with warranty claims on boards no matter where you bought them.

10. Warranty Is Separate

Our dry erase and cork boards carry a 3-year, 5-year, or lifetime warranty against staining and ghosting, depending on the product. That coverage is separate from this 30-day return window and lasts far longer. See our Warranty for full terms and the product-by-product list.

11. Questions

• Email: support@u-brands.com
• Phone: 1-833-795-8442
• Mail: U Brands LLC, 23046 Avenida De La Carlota, Suite 700, Laguna Hills, CA 92653

See also our Shipping Policy.